OVERVIEW
Project highlights
Robiquity were engaged to help accelerate the delivery of business critical automations, in advance of an expected increase in processing volumes relating to tax year end.
- 2300 hours saved annually
- 90% of all ISA top ups are automated
- 2 days processing reduced from 15
15 days processing time
Wesleyan had made a commitment to embedding Intelligent Automation across their business and had established their own CoE, automating a number of small processes across finance and operations. Robiquity were engaged to help accelerate the delivery of business critical automations, in advance of an expected increase in processing volumes relating to tax year end.
Recognizing automation potential in ISA Top Ups via Robiquity’s Discovery process, we deployed Wesleyan’s Blue Prism Cloud tech to seamlessly handle applications, ensuring swift document delivery without OCR. By directly sourcing data from the database, we bypassed unnecessary steps, optimizing the end-to-end process for efficiency.
90% of all ISA Top Up’s are now being dealt with by a digital worker which has released over 45 hours of capacity a week back to the operations team. This capacity freed up SLA’s for tax year end and ISA processing times have been reduced from 15 days to 2 days and the WIP/backlog topped out at 500 items compared with 1300 items in the queue at the same time the previous year. Wesleyan and Robiquity are now expanding the scope of ISA automation and also looking further afield for opportunities across the business.
LESSONS LEARNED
What did we learn along the way?
"Robiquity have been a great partner to the Wesleyan in our Automation journey. The breadth of experience they bring coupled with a can-do attitude means we have automated legacy processes quickly and safely. I would strongly recommend them to any company looking to do a similar exercise."
— Karen Colemen, Customer Ops Director
The Power Platform enhanced security, offered flexibility, improved performance, and ensured the Ministry of Justice's digital infrastructure is future proof. Learn more
£10.5 million of savings realised with rapid, governed automation at scale with VMO2’s journey to Power Platform. Learn more
Robiquity were engaged to help determine the automation potential within customer services across C350 staff. We delivered an intelligent automation assessment, identifying £millions in savings and cost avoidance against future hires. Learn more